Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@kieliving.co. 

Matcha & Wellness Products
All sales are final.
We cannot accept returns or offer refunds on consumable products for hygiene and safety reasons. This policy also protects product freshness and aligns with our sustainability values.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Artisanal Homeware (Maison KIE)
We want you to love every piece you bring into your home.
Homeware items can be returned or exchanged within 14 days of delivery, provided they are:

  • unused,

  • in their original condition,

  • in their original packaging.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or faulty.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kieliving.co.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damaged or Incorrect Orders
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order arrives damaged or incorrect, please email us within 48 hours with your order number and clear photos, and we will resolve the issue promptly.

Need Assistance?

For all enquiries, please contact us at info@kieliving.co, and a member of our team will be happy to assist.